Terms of use

These terms apply to the website reached at altuon.com and to every page served under that domain, including the language versions in German, French, Arabic, Turkish and Italian. They apply to you as a reader of the site and as a person who submits one of its forms.

The operator of the site is the sole proprietorship named above. Where these terms say Altuon, they mean that operator. Where they say the site, they mean altuon.com and nothing else.

These terms do not apply to services that run on their own subdomains, to any client portal, or to material sent to you outside the site, for example a proposal, a briefing deck or a statement of work. Each of those is covered by its own document, and where that document and these terms differ, that document prevails for the matter it covers.

Altuon works for clients under written agreements: a master services agreement with statements of work, a retainer agreement, a licence agreement, or a combination of these. Those agreements set the scope, the fees, the acceptance criteria, the service levels, the intellectual property terms, the confidentiality obligations and the limits of liability that apply to that work.

Nothing on this site amends, extends or replaces any term of any such agreement. If you are a client and a page on this site appears to promise something your agreement does not, the agreement governs. If you are not yet a client, nothing on this site creates an engagement.

Descriptions of engagement models, phases, deliverables and service levels on this site describe how Altuon typically works. They are not commitments to any particular reader and are not incorporated into any agreement unless the agreement says so in writing.

This site presents Altuon's practices, products, engagement models, insights and representative engagement designs so that a reader can decide whether to open a conversation. It is not a shop and it is not a contract.

Nothing on the site is an offer capable of acceptance. Prices, timelines, capacities and availability, where they appear, are indicative and may change without notice. A proposal from Altuon is binding only once it has been signed by Altuon and by the client, and only on the terms it contains.

The site does not give legal, regulatory, medical, financial or tax advice. Where a page names a law, a regulator or a framework, it does so to explain what Altuon builds and why, not to advise you on your own obligations. Take your own advice before relying on anything you read here.

Altuon takes care that the content is accurate on the date it is published, and corrects errors when it finds them. It does not warrant that every page is complete or current at the moment you read it.

The Platform section describes products that Altuon builds and licenses. Two of them, Veris LMS and AdverAI, are available on their own subdomains. Access to those products, the accounts you create there and the data you place in them are governed by the terms published on those subdomains, not by these terms. Read them before you sign up.

The remaining products presented in the Platform section are licensed to enterprise clients within an engagement. Their descriptions on this site explain what they do; the licence agreement signed for the engagement sets what you may do with them, for how long, at what cost and with what support.

A product page on this site is a description, not a specification. Features, integrations and compliance characteristics described here may differ from what is delivered under a particular agreement, and the agreement prevails.

The Work section contains engagement designs that Altuon calls blueprints. Each is labelled as a blueprint on its page, in the index, in the image shared to social networks and in the structured data read by search engines.

A blueprint is a representative design: the context, mandate, approach, deliverables and stack that an engagement of that kind would have. It is not a description of past work, does not name a client and does not report a measured outcome unless a figure is stated with its source.

You may read blueprints and refer to them as what they are. You may not represent a blueprint, in any medium, as a case study, a reference, a completed engagement or evidence that Altuon has done work for a particular organisation. Where a blueprint is later replaced by a published case study with a client's written consent, the page will say so.

The text on the site, the Altuon wordmark, the visual motifs, the page designs, the illustrations and the code that renders the pages belong to the operator named above or are used under licence. They are protected by copyright, trade mark and related rights under Italian law, European Union law and the international conventions to which Italy is party.

The typefaces used on the site are licensed under the SIL Open Font License. That licence governs the fonts and only the fonts; it does not extend to any other part of the site.

Names of third-party products, standards, regulators and organisations that appear on the site belong to their owners. Their appearance describes the context in which Altuon works and does not imply endorsement, partnership or affiliation unless a page states one and its source.

Nothing in these terms transfers any right in the content to you. All rights not expressly granted are reserved.

You may read the site, print pages for your own reference and for internal circulation within your organisation, and share links to any page. You may quote short passages with attribution to Altuon and a link to the source page, as fair dealing for criticism, review or reporting allows.

Without written permission from the operator you may not do any of the following.

• Reproduce the Altuon wordmark or the site's motifs, on their own or as part of another mark, in print or on screen.
• Copy the text, images or code of the site at scale, whether by hand or by software, or republish substantial parts of it on another site or in another publication.
• Scrape, crawl or harvest the site by automated means beyond what a search engine does to index it and what a browser does to render it.
• Use any content of the site, in whole or in part, as material to train, fine-tune, evaluate or ground a machine learning model, or to build a dataset intended for those purposes.
• Frame the site inside another site, or present its pages so that they appear to belong to someone other than Altuon.
• Remove or alter any copyright, licence or attribution notice.

Requests for permission can be sent to the contact address in the operator block above. Altuon will say yes or no, and may attach conditions to a yes.

The site contains forms for requesting a proposal, booking an executive briefing, applying for a role and asking a question. When you submit one, you warrant that the information you give is accurate, that anything you attach is yours to submit, and that it does not contain unlawful content or third-party confidential information sent without the authority of the party who owns it.

Do not send material that you hold under a non-disclosure agreement unless that agreement permits it. Do not send personal data about other people beyond what the form asks for. Do not send source code, credentials, keys or production data through a form; if a conversation reaches the point where such material is needed, Altuon will agree a secure channel with you.

Altuon reads every submission and replies in the way stated on the confirmation page. It may decline any request without giving a reason. Submitting a form does not create an engagement, an obligation to respond within a given time, an employment relationship or any duty of confidentiality beyond what the law and the privacy notice provide.

How Altuon processes the personal data you submit is described in the privacy notice, which forms part of the information you should read before using a form.

The site links to other sites: regulators, standards bodies, the product subdomains, social networks and sources cited in insights. These links are provided for convenience. Following one takes you out of the site and into the terms and the privacy practices of the site you land on.

Altuon does not control external sites and is not responsible for their content, their availability or what they do with your data. A link does not mean that Altuon endorses the site, the organisation behind it or anything it says. If you find a link on this site that leads to unlawful or misleading content, tell Altuon at the contact address above and the link will be reviewed.

Altuon aims to keep the site available, but does not warrant uninterrupted availability. The site may be closed, in whole or in part, for maintenance, for a change of infrastructure or to respond to a security event, without notice and for as long as the work takes.

Altuon may change, move or remove any page at any time. A page that existed yesterday may not exist today, and a link you saved may no longer resolve. Where a page is moved within the site, Altuon tries to redirect the old address, but does not promise to.

You are responsible for the device, the browser and the connection you use to reach the site, and for keeping them secure. The site is built to work without running scripts from third parties, but Altuon cannot control what your own software does with the pages it receives.

Altuon is liable under Italian law for loss caused by its intent or gross negligence, and for any liability that the law does not allow to be limited, including liability for death or personal injury caused by its fault.

To the extent the law allows, Altuon is not liable for indirect or consequential loss arising from the use of, or the inability to use, an informational website: lost profit, lost business, lost data, wasted expenditure, or decisions taken in reliance on content that these terms say is not advice and not an offer.

Altuon is not liable for the content of external sites, for the actions of third parties, for interruptions caused by events outside its control, or for loss that you could have avoided by taking reasonable care, including by keeping your own systems secure and by reading the documents these terms refer you to.

Nothing in this section limits the liability that Altuon has to a client under a signed agreement; that liability is set by the agreement. Nothing in this section limits rights that you have as a consumer under the mandatory law of your country of residence.

This site is addressed to organisations and to the people who act for them. If you nonetheless use it as a consumer resident in the European Union, the following applies.

The European Commission provides a platform for online dispute resolution, reachable through the Commission's website. The operator's contact email is stated in the operator block above.

The operator is not obliged to participate in dispute resolution proceedings before a consumer arbitration board and does not do so. This does not affect your right to bring a claim before the courts, nor any mandatory consumer protection that applies where you live.

Consumers resident in Switzerland retain the protections of Swiss law that cannot be waived by agreement; consumers resident in Germany or Austria retain the protections of their national law that cannot be waived. Where these terms and a mandatory protection differ, the protection applies.

These terms and any dispute about the site are governed by the laws of the Italian Republic, excluding its rules on conflict of laws. The Court of Torino has jurisdiction, without prejudice to mandatory consumer protections in your country of residence and to any rule that gives a consumer the right to sue or be sued at home.

If any part of these terms is found invalid or unenforceable, the rest continues to apply, and the invalid part is replaced by a valid one that comes as close as the law allows to what was intended.

Altuon may change these terms. The effective date at the top of this page is the date the text was last changed. Changes apply from the moment they are published; continuing to use the site after that date means you accept the new text. Altuon does not notify readers individually of changes to a document that governs reading a public website.

Questions about these terms can be sent to the contact address in the operator block above.